PRIVACY POLICY
1. Overview
Zeta Labs, LLC respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
“Personal information” refers to data that identifies or could reasonably be linked to you. It does not include anonymized or aggregated data.
2. Health Information (HIPAA Notice)
We work with licensed healthcare providers, pharmacies, and clinical partners to facilitate telehealth services offered through our platform.
Certain Protected Health Information ("PHI") that you provide in connection with a clinical consultation or treatment is collected, maintained, and managed by Beluga Health, the entity responsible for coordinating the clinical encounter and supporting the affiliated healthcare providers.
Beluga Health and its affiliated healthcare providers are responsible for the privacy and security of PHI collected as part of your medical care in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act ("HIPAA"), where applicable.
Zeta Labs, LLC may receive or process limited information necessary to operate the platform, facilitate your requested services, communicate with you, process payments, or comply with legal obligations. Any PHI handled by Zeta Labs, LLC on behalf of a covered entity or business associate relationship will be managed in accordance with applicable legal requirements.
For additional information about how your Protected Health Information is collected, used, disclosed, and protected in connection with your clinical care, please review the Beluga Health Notice of Privacy Practices, which is available on our website.
3. Information We Collect
Information You Provide
- Account registration details
- Forms, questionnaires, and uploads
- Purchases and transactions
- Customer support communications
Information from Third Parties
- Payment processors
- Analytics providers
- Marketing and advertising platforms
- Fraud prevention services
Automatically Collected Data
- Device and browser information
- IP address
- Usage and interaction data
- Cookies and tracking technologies
4. How We Use Information
We use your information to:
- Provide and maintain the Services
- Process transactions and fulfill orders
- Communicate with you
- Improve and personalize user experience
- Detect and prevent fraud
- Comply with legal obligations
5. Sharing of Information
We do not sell personal information.
We may share information with:
- Healthcare providers and pharmacies
- Service providers and vendors
- Legal or regulatory authorities when required
- Third parties with your consent
- In connection with business transactions (e.g., mergers or acquisitions)
6. Your Rights & Choices
You may:
- Access or update your account information
- Request deletion of your data (where permitted)
- Opt out of certain communications
To make a request, contact: support@startzeta.com
7. Data Security
We implement reasonable safeguards to protect your information. However, no system is completely secure, and transmission is at your own risk.
8. Cookies & Tracking
We use cookies and similar technologies to:
- Improve functionality
- Analyze usage
- Support marketing efforts
You can manage cookie preferences through your browser settings.
9. Advertising
We may use data for advertising purposes where allowed by law. Our Services may not respond to “Do Not Track” signals.
10. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect information from minors.
11. State Privacy Rights
Depending on your state, you may have rights such as:
- Accessing or correcting your data
- Requesting deletion
- Opting out of certain data uses
Contact us to exercise these rights.
12. Third-Party Links
We are not responsible for the privacy practices of third-party websites linked through our Services.
13. U.S. Processing
All data is processed in the United States and subject to U.S. laws.
14. Policy Updates
We may update this Privacy Policy periodically. Continued use of the Services indicates acceptance of changes.
15. Contact Information
Zeta Labs, LLC
P.O. BOX 358
Cedar Park, TX 78630
support@startzeta.com